IMPORTANT
INFORMATION ABOUT YOUR WARRANTY
THERE HAVE BEEN SOME IMPORTANT CHANGES IN THE WAY AIRGUN DESIGNS
HANDLES WARRANTY REPAIR WORK, SO PLEASE READ THIS THOROUGHLY.
In
the past, Airgun Designs produced markers of the highest quality
and provided premium service by fixing most markers for free.
We charged a correspondingly high price for this combination of
quality and service. In reviewing our policies and realizing that
the majority of players in today's paintball world are on a limited
budget, we have changed both our pricing and warranty policies.
In the past, by charging a higher price and repairing markers
for free, we rewarded the people who did not take the time to
fix or maintain the markers, while excluding the people on a more
limited budget.
We are reducing the prices significantly on most of our product
line to make them more affordable to the majority of the paintball
public in 1998. We don't have to tell you that when you reduce
the selling price something else has to go to reduce the cost.
In order to reduce the selling price to our customers we DID NOT
REDUCE THE QUALITY OF OUR PRODUCT IN ANY WAY. The marker you purchased
today is the same in every way as the markers we produced in the
past. The only thing that has changed is the warranty policy.
OUR
NEW WARRANTY POLICY
We
are now offering a 90 day limited warranty from the date of original
retail purchase. This limited warranty covers some parts, labour,
manufacturing defects, and malfunctions. It does not cover abuse
such as wrapping the marker around a tree when you lose a game,
nor does it cover damage that occurs as part of an accident such
as a house fire.
After the 90 day limited warranty ends we now have what we call
the punch card warranty program. There is no actual punch card,
but there are one to four stars laser engraved above the serial
number on your marker's valve assembly. Each star entitles you
to a free repair of your marker.
When you send your marker in for repair we will drill a small
dent into one star and so "punch" your card. After we
have punched a star there is a 30 day warranty to make sure we
fixed your marker properly. If the marker still has the same problem
it was sent in for we will fix it again without punching another
star as long as the marker is returned to us within 30 days.
Once the stars are used up we will still service your marker,
but we will charge you a standard rebuild fee of £25+tax
plus delivery / shipping, which covers the replacement of soft
parts and return ground shipping. There will be additional charges
for hard parts such as bolts or sear assemblies. Just as there
is a 30 day warranty of repairs done under the punch card program,
there is also a 30 day warranty on rebuild repair work. This punch
card warranty program is good for three years from the date of
manufacture. In this way you can save the punches for times when
you really have a problem and we will be happy to fix it for you.
NOTE:(updated 3/18/99)
Because of its premium price, the AUTOMAG RT receives special consideration.
For RT's manufactured in 1997-1998, we will continue the free service
policy until
December 31st 2001.
RT's manufactured in 1999 will receive free service until
December
31st 2002.
Older markers without stars laser engraved above the serial number
We will continue our free service policy (except for abuse) for
the following markers
(effective 1/1/2000):
- AUTOMAGs
with serial numbers greater than 30000
- MINIMAGs
with serial numbers greater than 8000
PLEASE
NOTE the following exceptions to our free service policy:
- We
will not perform any type of service on a marker which has been
reported stolen according to our company guidelines.
- We
will not perform any type of service on a marker which has
no serial number.
- We
will not perform any type of service on a marker if the serial
numbers
on the valve body and the regulator body of the valve assembly
do not match.
We no longer provide free service for:
AUTOMAGs with serial numbers lower than 30000
and MINIMAGs with serial numbers lower than 8000
We will now charge a rebuild fee of £25+tax plus delivery /
shipping,
for repairing these markers.
This
rebuild fee covers the replacement of soft parts. There will be
additional charges for hard parts
such as bolts or sear assemblies. There is a 30 day warranty on
rebuild repair work.
PARTS
NOT MANUFACTURED BY AIRGUN DESIGNS
In
evaluating in-house repairs, we have found that about 20% of the
time we are fixing problems caused by modifications and/or aftermarket
accessory parts installed in our markers. In most cases we must
replace these aftermarket parts with our own parts to make the marker
work again. We are sure you can see that this is very unfair to
us and eventually to you in higher prices.
We will no longer fix markers for free either under the limited
warranty or the punch card warranty if the marker has an aftermarket
part and/or accessory that causes a problem. Some examples of modifications
and/or parts that can cause problems include: painted mainbodies,
two finger triggers, wooden grips, aftermarket valve assembly parts,
aftermarket o-rings, aftermarket seals, aftermarket bolts, aftermarket
on/off assemblies and aftermarket trigger frames.
In many cases, aftermarket accessories such as barrels, expansion
chambers and grip frames do not cause a problem and will not void
the warranty. Many aftermarket parts and accessories are available.
We have no problem with aftermarket parts being installed in our
markers. However, please keep your stock parts on hand and replace
them first if you have problems with your marker.
If you are still having problems when all the original parts are
installed, then call us for assistance or to arrange for your marker
to be sent to us for repair.
RETURN
AUTHORISATION REQUIRED OR PACKAGE RETURNED
We
require that you call and get a return authorisation number before
you send in your marker. This is for your safety and insures a speedy
repair. With an RA number we know your name and address, the problem,
and the date promised as soon as the marker arrives at our premises.
If a marker comes in without an RA number someone has to track down
the owner, find out what's wrong, and then enter the information
in the computer system. Therefore, we will no longer accept repairs
without an RA number. Packages without RA numbers clearly marked
on the outside of the package will be returned to the sender.
TECHNICAL
SUPPORT
Our technical support hotline (1206) 243450.
Technical support is available by telephone any time from:-
11:00 a.m. until 4:30 p.m. (GMT Time)
on Mondays through Fridays.
Please
note that our telephone lines are busiest on Mondays and Fridays.
Please have your serial number ready so that we can look up your
file quickly.
Send in your warranty card so we will have you on file when you
call.
OUR
COMMITMENT
Here
at Airgun Designs we want to continue our long history of producing
quality products and providing quality service. Airgun Designs is
focusing on giving you, the player, the best possible value for
your money. We hope that this new policy reflects our commitment
to you, the player, now and into the future.
John Sosta
AIRGUN DESIGNS (EUROPE)
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